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Training Courses

 

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Code Name
SS4WDWB 4-Wheel Drive Systems
The subject of four-wheel drive systems can be difficult to understand and apply in everyday sales situations. This course is designed to break down four-wheel drive systems into simple and easy to...
SSATV1WB Advanced Technologies - Volume 1
The Advanced Technologies Web Course provides Retail Sales Consultants with the information and selling strategies they need to successfully present the real-world benefits of technologically advanced...
SSATV2WB Advanced Technologies - Volume 2
The Advanced Technologies Web Course provides Retail Sales Consultants with the information and selling strategies they need to successfully present the real-world benefits of technologically advanced...
SSATV3WB Advanced Technologies - Volume 3
The Advanced Technologies Web Course provides Retail Sales Consultants with the information and selling strategies they need to successfully present the real-world benefits of technologically advanced...
SSATV4WB Advanced Technologies - Volume 4
The Advanced Technologies Web Course provides Retail Sales Consultants with the information and selling strategies they need to successfully present the real-world benefits of technologically advanced...
SSPF8WB Product Fundamentals
Product Fundamentals will provide an overview of vehicle components and how they work. Participants will learn how the various components work together in vehicle systems, and how and why those...
SSSCORWB Welcome to Chrysler Group LLC
The Sales Consultant Orientation Web Course introduces sales consultants to the world of Chrysler Group LLC and its Chrysler, Jeep, Dodge and Ram brands, describes the key steps in the retail selling...
SSSCSFWB Sales Fundamentals
The purpose of this Web course is to provide Sales Consultants with tips and best practices to help them identify, address and satisfy the vehicle needs of customers more consistently, thereby...
Code Name
SPPFSPWB Product Fundamentals
Product Fundamentals will provide an overview of vehicle components and how they work. Participants will learn how the various components work together in vehicle systems, and how and why those...
SPPHSKWB Phone Skills (Web)
This course presents various techniques for making the phone an effective tool - one that leads to increase sales and customer satisfaction. After completing this course, you will be able to: -...
SPQUALWB Quality Assurance
Upon completion of this web course, participants will be able to: • Correlate the effect comebacks have on customer dissatisfaction • Convey how much comebacks cost the service department •...
SPSPECWB Parts Specifying
After completing this course, you will be able to: 1. Convert vehicle names into model codes 2. Identify the correct parts catalog 3. Understand the parts catalog organization 4. Specify a...
Code Name
0011308 New Vehicle Preparation
This training course provides a step by step approach on how to properly perform the New Vehicle Preparation service procedure that, when complete, ensures Chrysler vehicles are ready for delivery to...
0011408 Hybrid High Voltage Systems for Non-HEV Dealers
This training course is intended for Non HEV dealers. This training course identifies the components of the high voltage system. The High Voltage training self study provide an explanation of when and...
0011608 Introduction to Chrysler Tech
Who Should Attend: This training program is designed for technicians who are new to Chrysler dealerships. The program familiarizes technicians with the general practices and procedures recommended by...
0011708 Introduction to TechCONNECT and Scan Tools
This course provides an in-depth look at the scan tools and the electronic diagnostic information used in a Chrysler dealership. Specifically, this course details the use of the DRB III®, StarSCAN,...
0011808 Fundamentals of Electrical - Part 1
Who Should Attend: Technicians who diagnose and repair today’s automobiles should attend Electrical 1. All areas of the vehicle use electricity to perform work and electrical diagnosis is very...
0011908 Introduction to Chrysler
This level 1 web-based training course familiarizes technicians with the general practices and procedures recommended by Chrysler as part of the vehicle service and repair process. It also provides an...
0120408 Fundamentals of Gasoline Engines
Who Should Attend Technicians that will be servicing Chrysler, Dodge, and Jeep engines must take this course. Benefits Technicians receive a basic understanding of engine fundamentals,...
0220408 Fundamentals of Automatic Transmissions (Web)
Who Should Attend Technicians that will be servicing automatic transmissions must complete this course. The course covers the fundamentals of automatic transmission service and provides the necessary...
0320508 Fundamentals of Manual Driveline
Who Should Attend: Technicians that will be servicing Chrysler, Dodge, and Jeep manual transmissions, transaxles and axles must complete this self-study. In this course the technician will also have...
0420508 Fundamentals of Steering and Suspension
Who Should Attend: Technicians responsible for diagnosing and repairing suspension systems for concerns such as noises, leads, pulls or vibrations must complete this self-study. In this course the...
0520508 Fundamentals of Brakes (Web)
Who Should Attend Technicians who will be diagnosing and servicing Chrysler vehicle base braking systems and antilock braking systems must complete this course. In this course the technician will also...
0620508 Fundamentals of Electrical - Part 2
Who Should Attend: Technicians who will be performing diagnosis and repairs on electrical components, control modules, and body electrical systems must attend this course. Benefits: This class...
0720508 Fundamentals of Air Conditioning and Heating Systems
Who Should Attend: Technicians that will be servicing Chrysler air conditioning and heating systems must complete this self-study course. In this course the technician will also have an understanding...
0820908 Fundamentals of Engine Performance (Web)
Who Should Attend Technicians who will be performing diagnosis and repairs on components and systems that are associated with the Speed Density Fuel Injection System and Mass Air Flow (MAF) Fuel...
1020408 Fundamentals of Diesel Engines (Web)
Who Should Attend Technicians that will be diagnosing and servicing Chrysler Diesel engines must take this course. This course provides the fundamental knowledge required to begin understanding the...
1120708 Fundamentals of Body Mechanical
Who Should Attend: Technicians that will be servicing vehicles with body mechanical concerns must complete this self-study course. In this course the technician will also have an understanding of...