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Code Name
SS4WDWB 4-Wheel Drive Systems
The subject of four-wheel drive systems can be difficult to understand and apply in everyday sales situations. This course is designed to break down four-wheel drive systems into simple and easy to...
SSATV1WB Advanced Technologies - Volume 1
The Advanced Technologies Web Course provides Retail Sales Consultants with the information and selling strategies they need to successfully present the real-world benefits of technologically advanced...
SSATV2WB Advanced Technologies - Volume 2
The Advanced Technologies Web Course provides Retail Sales Consultants with the information and selling strategies they need to successfully present the real-world benefits of technologically advanced...
SSATV3WB Advanced Technologies - Volume 3
The Advanced Technologies Web Course provides Retail Sales Consultants with the information and selling strategies they need to successfully present the real-world benefits of technologically advanced...
SSATV4WB Advanced Technologies - Volume 4
The Advanced Technologies Web Course provides Retail Sales Consultants with the information and selling strategies they need to successfully present the real-world benefits of technologically advanced...
SSCSRTWB 2008 Limited Edition Dodge Challenger SRT8 Preview
The 2008 Limited Edition Dodge Challenger SRT8® Preview highlights the rebirth of a legend, building excitement for the new SRT8® and the full line of Dodge Challengers on the way. Through a...
SSDJR8WB 2009 Dodge Journey Launch Web
The 2009 Dodge Journey Launch Web Course provides Retail Sales Consultants with the product information and selling strategies they need to successfully present the all-new 2009 Dodge Journey. The...
SSJWSTWB Jeep Wrangler Soft Top Operation
The purpose of this Web course is to provide Sales Consultant with step-by-step demonstrations for raising and lowering the Jeep Wrangler soft tops.
SSPF8WB Product Fundamentals
Product Fundamentals will provide an overview of vehicle components and how they work. Participants will learn how the various components work together in vehicle systems, and how and why those...
SSSCORWB Sales Consultant Orientation
The Sales Consultant Orientation Web Course introduces sales consultants to the world of Chrysler LLC and its Chrysler, Dodge and Jeep brands, describes the key steps in the retail selling process,...
SSSCSFWB Sales Fundamentals
The purpose of this Web course is to provide Sales Consultants with tips and best practices to help them identify, address and satisfy the vehicle needs of customers more consistently, thereby...
SSSRT5WB SRT Essentials
SRT Essentials is an interactive course that highlights the key features and benefits of each SRT vehicle. The demonstrations and presentations are supported by suggestions on how to present features...
Code Name
MSPARC07 2007 Master Service and Parts Release 1-4
Provide Service and Parts Professionals with knowledge of Chrysler products and their features; illustrating and demonstrating how best to apply this information with internal and external customers;...
MSPARC08 2008 Master Service and Parts Release 1-4
Provide Service and Parts Professionals with knowledge of Chrysler products and their features; illustrating and demonstrating how best to apply this information with internal and external customers;...
SPCTECWB Chrysler Technologies for Service, Parts & Warranty
The Chrysler Technologies Web Course provides selling strategies t to successfully identify and present the real-world benefits of technologically advanced features found throughout the Chrysler...
SPINFNWB Parts Inventory Control Fundamentals
After completing this course, you will be able to: define the following inventory terms: Inventory, Inventory Control, Inventory Management and Reconciliation. You will also be able to: describe how...
SPMTCCWB Managing the Customer Connection
This Web based course identifies and improves skill levels of both Service and Parts Advisors and Managers in the use of customer service competencies based on the Customer Service Index (CSI)....
SPPFSPWB Product Fundamentals
Product Fundamentals will provide an overview of vehicle components and how they work. Participants will learn how the various components work together in vehicle systems, and how and why those...
SPPHSKWB Phone Skills (Web)
This course presents various techniques for making the phone an effective tool - one that leads to increase sales and customer satisfaction. After completing this course, you will be able to: -...
SPSAFWB Service Advisor Fundamentals
After completing this course, you will be able to: - Understand the different roles of a Service Advisor - Understand the basic principles of job scheduling and how shop productivity and...
SPSPECWB Parts Specifying
After completing this course, you will be able to: 1. Convert vehicle names into model codes 2. Identify the correct parts catalog 3. Understand the parts catalog organization 4. Specify a...
WAFUNDWB Warranty Administration Fundamentals
Suggested for: All Service and Parts Personnel This course covers basic elements of warranty administration. It also provides an overview of DealerCONNECT and how this system can be used to...
Code Name
0011108 Introduction Techconnect and SCANTools
This course provides and in-depth look at the scan tools and the electronic diagnostic information used in a Chrysler Group dealership. Specifically, this course details the use of the DRB III®,...
0011308 New Vehicle Preparation
This training course provides a step by step approach on how to properly perform the New Vehicle Preparation service procedure that, when complete, ensures Chrysler vehicles are ready for delivery to...
0011408 Hybrid High Voltage Systems for Non-HEV Dealers
This training course is intended for Non HEV dealers. This training course identifies the components of the high voltage system. The High Voltage training self study provide an explanation of when and...
0011608 Introduction to Chrysler Tech
Who Should Attend: This training program is designed for technicians who are new to Chrysler dealerships. The program familiarizes technicians with the general practices and procedures recommended by...
0120408 Fundamentals of Gasoline Engines
Who Should Attend Technicians that will be servicing Chrysler, Dodge, and Jeep engines must take this course. Benefits Technicians receive a basic understanding of engine fundamentals,...
0220408 Fundamentals of Automatic Transmissions
Who Should Attend Technicians that will be servicing automatic transmissions must complete this course. The course covers the fundamentals of automatic transmission service and provides the necessary...
0320408 Fundamentals of Manual Drivelines
Who Should Attend Technicians that will be servicing Chrysler, Dodge, and Jeep manual transmissions, transaxles and axles must complete this self-study. In this course the technician will also have on...
0420408 Fundamentals of Steering and Suspension
Who Should Attend Technicians responsible for diagnosing and repairing suspension systems for concerns such as noises, leads, pulls or vibrations must complete this self-study. In this course the...
0520508 Fundamentals of Brakes
Who Should Attend Technicians who will be diagnosing and servicing Chrysler vehicle base braking systems and antilock braking systems must complete this course. In this course the technician will also...
0610408 Fundamentals of Electrical Part 1
Who Should Attend Technicians who diagnose and repair today’s automobiles should attend electrical 1. All areas of the vehicle use electricity to perform work and electrical diagnosis is very...
0620408 Fundamentals of Electrical Part 2
Who Should Attend Technicians who will be performing diagnosis and repairs on electrical components, control modules, and body electrical systems must attend this course. Benefits This class provides...
0720408 Fundamentals of A/C and Heating
Who Should Attend Technicians that will be servicing Chrysler air conditioning and heating systems must complete this self-study course. In this course the technician will also have on understanding...
0820908 Fundamentals of Engine Performance
Who Should Attend Technicians who will be performing diagnosis and repairs on components and systems that are associated with the Speed Density Fuel Injection System and Mass Air Flow (MAF) Fuel...
1020408 Fundamentals of Diesel Engines
Who Should Attend Technicians that will be diagnosing and servicing Chrysler Diesel engines must take this course. This course provides the fundamental knowledge required to begin understanding the...
1120608 Fundamentals of Body Mechanical
Who Should Attend Technicians that will be servicing Chrysler, Dodge and Jeep vehicles with body mechanical concerns must complete this self-study course. In this course the technician will also have...