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| Description: |
Provide Service and Parts Professionals with knowledge of Chrysler products and their features; illustrating and demonstrating how best to apply this information with internal and external customers; and provide information on topics that can potentially impact their job performance, quality assurance, dealership profitability and customer satisfaction.
After completing these courses, you will be knowledgable on the following topics:
MSP1 - Jeep® Patriot, Dodge Avenger, Dodge Challenger Concept, New Mopar Accessories, Serviceability/Operational Issues: #1 WK, RS, XH - #2Caliber, Compass & Patriot Towing - #3 MyGIG™ Multimedia Infotainment System (RER), Turning Recalls Into Positives, Chrysler Group Service Information Model (CG-SIM), Automatic Replenishment Ordering (ARO) and Dealer Rewards Update, Warranty Material Returns, Warranty, DCA Learning Center, 2007 Certification
MSP2 - Chrysler Sebring Convertible (styling, product highlights, convertible tops and SUVPS summary)
• Mopar Accessories for Jeep Patriot and Dodge Avenger as well as information on a Mopar Accessory Rewards Program
• Serviceability/Operational Issues for Jeep Grand Cherokee 3.0L Diesel Engine, Jeep Wrangler Freedom Top, iPOD Use, and Dodge Caliber, Jeep Compass and Jeep Patriot Issues
• Return and Special Order Policy Review
• Mopar Web Sites
• Saturday Hours
• Exchange Order Parts
• VIP Enhancement
MSP3 - Identify Jeep Liberty as a new model for 2008, key styling features, safety/security features, convenience/utility features, engine/drivetrain features, chassis features, Sky Slider features and SUVPS summary.
• Identify some commercial truck classes, Ram 3500 HD Chassis Cab features shared with 4500/5500 and upgraded/changed features on 4500/5500.
• Identify 2007 Dodge Sprinter’s major differences from the previous model
• Reman Powertrain
• Identify improvements and new features of 2008 Dodge Dakota, 2008 Jeep Grand Cherokee and the 4.7L V8 engine
• Exchange Order Parts
• Serviceability/Operational Tips
• Use the Return Material Utility application to locate the status of a return and recognize topics to be covered in the Warranty Forum
• America’s Team - Recognize that Dealer Rewards will increase the cost of parts returns and identify special order and return policies as ways to help minimize obsolescence
• Identify improvements and new features of 2008 Dodge Grand Caravan and Chrysler Town & Country
MSP4 - 2008 Minivans
Identify Grand Caravan and Town & Country as new models for 2008, Identify key styling features, key safety/security features, key seating features, key entertainment features, various new features and be able to operate them, key engine/drivetrain features, key chassis features, Describe the minivan key features in SUVPS sales-oriented organizational format
Accessory Sales
Identify techniques of boosting accessory sales, accessories that are good candidates for sales and preloading, Recognize how Mopar Accessories sales can contribute to Mopar Dealer Rewards earnings, Identify the dealership’s current performance for the Accessory Share performance metric, opportunities and programs to increase Mopar Accessories sales
Caliber SRT4
Identify Caliber SRT4 as a new model for 2008, unique exterior features, unique interior features, unique engine/drivetrain features, unique chassis features, unique prep and service items
Parts Returns
Understand what is changing and why, Use the revised 60-day returns screens, Use the new guaranteed returns screens, Recognize the importance of hazmat training certification
Oil Change Indicator
Recall the importance of regular oil changes, Identify vehicles that have the oil change indicator system, Explain how the oil change indicator system works, Hide the message temporarily, Reset the indicator, Recognize that some displays can be customized, and customer satisfaction implications, Recognize the effect on the traditional maintenance schedules, Identify system limitations
FOBIK
Recognize a FOBIK, Use a FOBIK to enter and start a vehicle, Remove the FOBIK’s valet key, Replace the FOBIK’s battery
Download a sheet with information about MyGIG
Download a sheet with information about ESP
Warranty Focus
Submit a exchange order part invoice error for correction, Submit an exchange order part core return invoice error for correction, Submit a Recall F35 invoice error for correction
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