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Course Description

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Code: SPPHSKWB
Name: Phone Skills (Web)
Description: This course presents various techniques for making the phone an effective tool - one that leads to increase sales and customer satisfaction. After completing this course, you will be able to: - Increase your effectiveness in obtaining and providing information over the phone - Effectively and efficiently handle customer calls - Implement the elements of a successful customer call - Develop a phone technique that is ideally suited to the type of call received