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Course Description

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Code: SPMTCCWB
Name: Managing the Customer Connection
Description: This Web based course identifies and improves skill levels of both Service and Parts Advisors and Managers in the use of customer service competencies based on the Customer Service Index (CSI). Test-out feature is also available. Course objectives are: - Improve knowledge and skills that help achieve higher CSI scores - Identify the scope of Parts and Service Advisors' customer service knowledge - Provide supplemental customer service knowledge, skills and techniques