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Course Description

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Code: SSSCSFWB
Name: Sales Fundamentals
Description: The purpose of this Web course is to provide Sales Consultants with tips and best practices to help them identify, address and satisfy the vehicle needs of customers more consistently, thereby increasing customer satisfaction, repeat sales, and dealership profit. — Identify and use best practices associated with specific steps i n the sales process — Implement strategies for overcoming obstacles to increase sales effectiveness — Match specific reasons for customer dissatisfaction with appropriate steps in the sales process