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| Description: |
Provide Service and Parts Professionals with knowledge of Chrysler products and their features; illustrating and demonstrating how best to apply this information with internal and external customers; and provide information on topics that can potentially impact their job performance, quality assurance, dealership profitability and customer satisfaction.
After completing these courses, you will be knowledgable on the following topics:
MSP1 -
- 2009 Journey
- Inspection Follow-Ups and Shopping you own facility
- Increasing Retail Sales With Mopar - Guaranteed Best Sellers program, Electronic Accessory System (EASy)
-Tips- MyGIG Issues, Adaptive Cruise Control Kit, TPM Light Load Mode and Operation Diagnostic Time
- Fleet Buisiness Opportunity
-Warranty Focus
- 2008 Certification
MSP2-
- 2008 Dodge Challenger SRT8
- Five Star program updates for 2008
- 2009 Concept cars
- Express Lane
- StarParts Lite
- 2008 Dodge Viper SRT10
- Menu Pricing Strategies
- Fleet Tools and Processes
- WK diesel oil changes, position minivan roof rack cross rails properly to minimize wind noise, specify the correct towing hitch for Grand Cherokee SRT8, explain proper use of Automatic Locking Retractor seat belts and explain color variations in newly installed HID headlamps
- Transportation claim problems and how to avoid them
- Fleet Tools and Processes
MSP3
- 2009 Dodge Ram
- 2009 Dodge Ram Accessories
- Grow Your Business - MPI
- Serviceability and Operational Tips
- Warranty Focus
- FYI
MSP4
- 2009 Chrysler Aspen and Dodge Durango Hybrids
- Selling Service Contracts
- Mopar One
- CIMA
- Right From the Start
- Warranty Focus
- Serviceability and Operational Tips
- 2009 Product Changes
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